Terms and Conditions

Terms and Conditions

Last updated: 18 August 2026 — Version 2.0

1. Legal notice — who we are

This website, available at https://noeris.studio, is published and operated under the trading name NOERIS Creative Studio by:

In these Terms, “NOERIS”, “we”, “us” and “our” refer to the legal entity above. “Client”, “you” and “your” refer to a website visitor, a person making an enquiry, or a client purchasing services from NOERIS, according to the context.

This notice is published in accordance with Moroccan Law No. 53-05 on the electronic exchange of legal data and the general publication obligations applicable to commercial companies in Morocco.

2. Purpose and acceptance of these Terms

These Terms govern access to the NOERIS website, use of its content and interactive tools, enquiries submitted through the website, and the general commercial rules that may apply to NOERIS services.

Submitting a contact form or completing the Business Scan creates an enquiry only. It does not create a client–agency contract, reserve production time, or oblige either party to proceed with a project.

A service contract begins when the Client accepts the applicable proposal or Statement of Work, signs the service agreement where requested, and pays the required deposit or first invoice. Project-specific documents may adapt these Terms.

If several documents address the same point, they apply in this order:

1. a signed Data Processing Agreement or other mandatory data-protection terms, for personal-data matters;
2. the signed Service Agreement;
3. the Statement of Work and accepted Change Requests;
4. the accepted proposal;
5. these Terms.

3. Business clients

NOERIS’s services are designed primarily for professionals, companies, associations, organisations, independent workers and other persons acting for business purposes. Current focus sectors include hospitality, tourism, real estate, rentals, riads, surf camps, retreats, wellness and beauty, local services and selected creative or community-oriented projects in Morocco, Europe and other international markets.

Where a Client acts as a consumer for purposes outside their trade or profession, mandatory consumer rights — including those under Moroccan Law No. 31-08 on consumer protection measures, or the equivalent consumer law applicable to that Client — remain in force and take priority over any incompatible provision of these Terms.

4. NOERIS services

NOERIS works across three connected areas:

• Creative may include brand identity, art direction, graphic design, photography, video, sound, content creation, copy support, web design, visual systems and multilingual storytelling.
• Growth may include positioning, campaign strategy, advertising support, content strategy, search visibility, lead generation, conversion support, reviews and customer-acquisition work.
• Systems may include websites, landing pages, CRM configuration, lead and client systems, forms, databases, dashboards, automations, onboarding, booking flows, payment workflows, follow-up processes and operational digital organisation.

The exact Services and Deliverables for each engagement are those written in the accepted proposal and Statement of Work. Website descriptions, examples, portfolio items and indicative package descriptions are general information rather than a binding offer.

5. Proposals, scope and changes

Unless a proposal states another period, it remains valid for 14 calendar days from its issue date.

The accepted Statement of Work defines the included Services, Deliverables, schedule, revision rounds, Client dependencies, exclusions, fees and payment milestones. Any requested work outside that written scope requires a written Change Request. NOERIS will state the additional fee, timing and effect on the schedule before starting the extra work.

Verbal discussions, calls and informal messages help guide the project. A change becomes part of the agreed scope when both parties confirm it in writing.

6. Client responsibilities

The Client will:

• appoint one person with authority to give instructions and approvals;
• provide complete, accurate and usable content, assets, access credentials, technical information and approvals by the agreed dates;
• send one consolidated set of feedback for each review round;
• ensure that Client Materials and instructions comply with applicable law and third-party rights;
• review all factual claims, prices, legal text, translations and regulated-industry statements before publication;
• maintain suitable backups of materials supplied to NOERIS; and
• cooperate reasonably with platform verification, account ownership and security procedures.

The Client grants NOERIS a limited licence to use, copy, adapt and process Client Materials solely as needed to provide the Services.

7. Schedule and delays

Project dates are good-faith estimates based on the information available when the project is planned. Work starts once the required deposit has cleared and the Client has supplied the agreed initial materials, access and approvals.

Late Client inputs or feedback shift the following dates by at least the same period and may require rescheduling around other committed work. NOERIS may revise the schedule where a change in scope, a third-party outage, a platform decision, illness, emergency or force-majeure event affects delivery.

NOERIS’s normal response target is within 24 working hours, Monday to Friday, 09:00–18:00 Morocco time, excluding Moroccan public holidays and planned closure periods. A response target is distinct from a delivery deadline.

8. Feedback, revisions and acceptance

The number of included revision rounds appears in the proposal or Statement of Work. A revision adjusts an agreed direction; a new direction, replacement brief, new deliverable or material scope change is additional work.

Unless the project documents provide another period, the Client will send consolidated written feedback within 3 working days after each delivery. A delayed response pauses the schedule.

Where the accepted project documents expressly state this rule, a delivery receiving no written response within 3 working days may be treated as approved for the purpose of continuing to the next stage. Final acceptance, statutory rights and defects that could not reasonably have been identified during review remain governed by applicable law.

9. Fees, taxes and third-party costs

Fees, currency and payment stages are stated in the accepted proposal or Statement of Work. Prices exclude Moroccan TVA unless the document expressly says that TVA is included.

Tax treatment depends on the nature of the service, the Client’s status, the place where the service is used and the evidence required under applicable tax law. NOERIS will apply TVA or any other tax shown on the valid invoice. A Client remains responsible for taxes, duties, bank charges or withholding obligations imposed on the Client in its country, subject to applicable law and any relevant tax treaty.

Client-specific hosting, domains, advertising spend, premium plugins, stock assets, fonts, messaging, AI usage, translation services, CRM seats, booking tools, platform subscriptions, transaction fees and similar third-party costs are excluded unless the accepted scope expressly includes them.

Where practical, Client-specific accounts and licences should be opened in the Client’s name and paid directly by the Client. When NOERIS purchases an item for the Client, the proposal may include the cost, taxes, currency conversion and an agreed handling fee.

10. Deposits, invoices and late payment

The deposit or first invoice is due before work begins and reserves production capacity. Remaining invoices are due on the date stated in the proposal, Statement of Work or invoice. When a due date is absent, payment is due within 5 calendar days from the invoice date.

After 5 business days of delay, NOERIS may apply the late-payment charge stated in the accepted project documents, subject to the maximum permitted by applicable law. After 10 business days, NOERIS may pause work, hosting management, maintenance or delivery until payment clears. The Client remains responsible for reasonable recovery costs permitted by law.

Final high-resolution files, source files, credentials, website transfer or other final Deliverables are released once all amounts due for the relevant work have been paid.

11. Retainers and recurring services

Recurring services, maintenance or partnerships are governed by the billing cycle, included capacity, rollover rule and minimum term stated in the proposal or Statement of Work.

Unless the project documents state another arrangement, recurring fees are invoiced in advance and unused monthly capacity expires at the end of the billing period. Platform and subscription costs committed for the Client remain payable through the end of the relevant third-party term.

Either party may end an open-ended recurring engagement with 14 calendar days’ written notice. Fees already earned, work already completed and non-cancellable third-party commitments remain due.

12. Intellectual property

Each party keeps ownership of intellectual property it owned or developed independently before the project.

Once NOERIS receives full payment, the Client receives ownership of the final agreed Deliverables expressly identified for transfer in the Statement of Work. Drafts, rejected concepts, internal working files, methods, processes, templates, code libraries, reusable components, know-how and tools remain NOERIS property unless the Statement of Work expressly transfers them.

Source or editable files are included only when listed as Deliverables. Where a final Deliverable contains reusable NOERIS material, third-party software, open-source code, fonts, stock assets or platform components, the Client receives the licence or usage rights required to use the final Deliverable, subject to the relevant licence terms.

The Client owns Client Materials and remains responsible for securing permissions for all materials supplied to NOERIS. Copyright and related rights are protected in Morocco under Law No. 2-00 on copyright and related rights, as amended.

13. Portfolio and credit

After a project becomes public, NOERIS may display the Client’s name, logo, public Deliverables and a factual description of the work in its portfolio, website, social channels, pitches and awards submissions. Confidential information and unpublished business data remain excluded.

A Client may request confidentiality or a delayed publication date in writing before project launch. Any agreed restriction should appear in the proposal, Statement of Work or a separate confidentiality agreement.

14. Third-party platforms and accounts

NOERIS may configure or work with third-party services such as website platforms, hosting providers, domain registrars, plugins, CRM systems, advertising platforms, analytics tools, cloud storage, email providers, automation services, booking tools and payment providers.

Each third-party service operates under its own terms, prices, licence, data practices and technical limits. Platform approval, account verification, advertising approval, uninterrupted availability and continued features remain under the third party’s control.

NOERIS will use reasonable professional care when selecting and configuring tools within the agreed scope. The Client accepts platform changes, suspensions, price changes, outages and end-of-life decisions as external risks. Migration or replacement work is separately scoped unless maintenance expressly covers it.

For substantial websites and systems, NOERIS generally recommends client-owned hosting, domains and core platform accounts. The Client is responsible for renewing accounts and licences transferred into its ownership.

15. Credentials and security

The Client should provide role-based or delegated access wherever the platform supports it. Each party will protect credentials, use appropriate access controls and promptly remove access that is no longer required.

The Client will promptly tell NOERIS about a suspected account compromise, unauthorised change or security incident affecting a system connected to the Services. Security investigations, malware removal and recovery work are included only where the applicable maintenance plan says so.

16. Marketing, advertising and performance

NOERIS provides creative, strategic and technical services with professional care. Business results depend on factors outside NOERIS’s control, including the Client’s offer, pricing, reputation, response times, sales process, budget, market conditions, competition, platform rules and customer demand.

Forecasts, audits, Business Scan results and recommendations are professional opinions and planning tools. They do not guarantee revenue, leads, bookings, search positions, advertising approval, audience growth or a particular return on investment.

The Client approves final campaigns, claims, targeting, budgets and publication. Regulated sectors and promotions may require specialist legal or regulatory review at the Client’s expense. Advertising and commercial communications must comply with Moroccan Law No. 31-08 on consumer protection and, for electronic direct marketing, with Law No. 09-08 and the applicable CNDP rules on prior consent.

17. Confidentiality

Each party will protect confidential business, technical, commercial and personal information received from the other party and use it solely for the engagement. Access may be given to team members, contractors, professional advisers and service providers who need it for the work and are bound by suitable confidentiality duties.

Confidentiality duties continue for 3 years after the engagement ends. Trade secrets and personal data remain protected for the longer period required by applicable law.

18. Personal data handled for Client projects

For information collected directly by NOERIS for its own enquiries, administration and marketing, NOERIS acts as data controller under the Privacy Policy.

When NOERIS processes personal data solely on a Client’s documented instructions — for example while configuring a CRM, managing a mailing list, building a form, maintaining a customer database or operating a campaign — the Client generally acts as controller and NOERIS as processor (sous-traitant). The parties will sign a Data Processing Agreement where Article 28 GDPR, Article 24 of Moroccan Law No. 09-08, or another applicable law requires one.

For transfers of EEA personal data to Morocco or another country without an EU adequacy decision, the parties will use an applicable transfer mechanism, such as the European Commission’s Standard Contractual Clauses, together with any required transfer impact assessment and supplementary safeguards.

Transfers of personal data out of Morocco require prior CNDP authorisation under Articles 43 and 44 of Law No. 09-08 where the destination country does not provide an adequate level of protection. The Client is responsible for its lawful basis, privacy information, cookie choices, data accuracy, retention instructions and responses to data-subject requests. NOERIS will process such data within the agreed scope, apply suitable safeguards, limit access, assist reasonably with compliance requests, and return or delete project data according to the Data Processing Agreement.

Sensitive data within the meaning of Article 1 of Law No. 09-08, criminal-offence data, children’s data, health data or large-scale monitoring require prior written assessment, an expressly agreed scope and, where applicable, prior CNDP authorisation.

19. Suspension and termination

Either party may terminate an engagement with 14 calendar days’ written notice unless a fixed term or different notice period appears in the project documents.

Either party may terminate promptly for a material breach that remains unresolved after a reasonable written cure period. NOERIS may pause or terminate work promptly where instructions appear unlawful, abusive or unsafe; where required access or cooperation remains unavailable; or where payment remains overdue after notice.

If the Client ends a project after work has begun, NOERIS will invoice work completed, reserved capacity reasonably committed to the project, approved expenses and non-cancellable third-party costs. Any deposit treatment stated in the accepted project documents applies subject to mandatory law.

After payment of all sums due, NOERIS will deliver completed paid-for Deliverables in their current state and provide a reasonable handover within the included scope.

20. Warranties and corrections

NOERIS warrants that it will perform the Services with reasonable professional skill and care.

The Client will report a claimed failure in writing with enough detail for investigation. Where NOERIS materially failed to meet the agreed scope, its primary remedy is to correct the affected work within a reasonable period. This section preserves remedies that applicable law makes mandatory.

21. Liability

To the extent permitted by law, each party is responsible for direct and reasonably foreseeable loss caused by its breach.

NOERIS is not liable for indirect or consequential loss, lost profit, lost opportunity, loss caused by Client Materials or instructions, Client-side changes, unauthorised access outside NOERIS’s reasonable control, third-party platform decisions, or a failure by the Client to maintain accounts, licences, backups or lawful notices.

To the extent permitted by law, NOERIS’s total aggregate liability arising from a specific engagement is limited to the fees actually paid to NOERIS for the specific Services giving rise to the claim during the 6 months preceding the event.

Any limitation that applicable law prohibits remains excluded from this cap, including liability arising from fraud, wilful misconduct, or another category that law makes unlimited.

The Client will protect NOERIS against third-party claims arising from Client Materials, unlawful Client instructions or claims the Client approved for publication, except to the extent the claim results from NOERIS’s own breach.

22. Website content and acceptable use

NOERIS owns or lawfully uses the website’s design, text, graphics, portfolio, trademarks, code and other content. Visitors may view and share links to public pages for ordinary personal or business reference.

Any reproduction, scraping, resale, impersonation, security testing, interference, automated extraction or commercial reuse requires prior written permission, except where applicable law expressly allows it.

External links are provided for convenience. The linked service remains responsible for its own content and practices.

23. Force majeure

Neither party is liable for delay caused by an event beyond its reasonable control, including severe internet or power disruption, natural disaster, epidemic, war, civil disturbance, government action, labour disruption or major platform failure. The affected party will communicate promptly and resume performance when reasonably possible.

24. Notices

Formal notices concerning a project or these Terms should be sent by email to the addresses stated in the proposal or Service Agreement, with a copy to contact@noeris.studio. A notice is considered received when the receiving party acknowledges it or on the next working day after successful delivery, whichever occurs first.

25. Governing law and disputes

The parties will first try to resolve a dispute through good-faith written discussion for at least 30 days.

These Terms and NOERIS service engagements are governed by the laws of the Kingdom of Morocco. The Tribunal de commerce de Casablanca has exclusive jurisdiction, subject to any mandatory rule that gives a consumer or data subject another choice of law, forum or remedy.

26. Changes to these Terms

NOERIS may update these Terms to reflect legal, operational or service changes. The version and date displayed when a Client accepts a proposal or signs an agreement remain applicable to that engagement unless both parties agree otherwise or a mandatory legal change applies.

27. Contact

Questions about these Terms may be sent to:

NOERIS SARL AU — NOERIS Creative Studio
Oasis Offices Latitudes, Route de l’Oasis, Bureau 304, Maarif, Casablanca, Morocco
contact@noeris.studio

For privacy and personal-data matters, see the Privacy Policy.